Important Information for Guests
  1. The reception is open daily from 7:00 AM to 11:00 PM. If you are planning a late arrival, please contact us in advance to arrange check-in details. You can reach the reception from your room by dialing the internal number 100.
  2. Check-in starts at 2:00 PM, and check-out is by 10:00 AM on the day of departure.
  3. A valid ID is required upon check-in. Payment for your stay is processed according to the reservation terms – either at check-in or in another agreed form.
  4. We accept various forms of payment, including cash, payment cards, and selected electronic payments.
  5. Reservations may be subject to specific cancellation policies. Please review the terms and conditions before arrival, as cancellation fees may apply depending on the offer.
  6. Quiet hours are observed in the evening and nighttime to ensure the comfort of all guests.
  7. Smoking is strictly prohibited in all rooms. Designated smoking areas are available on the property.
  8. Common areas should be used according to their purpose and with respect for other guests.
  9. Meal serving hours are available at the reception and in the information materials provided in your room.
  10. Luggage storage is available upon request before check-in and after check-out.
  11. Free Wi-Fi is available throughout the property. Login details can be obtained at the reception.
  12. The property is adapted for guests with disabilities – an elevator is available, and the entrance is at ground level (no stairs).
  13. For the safety of our guests, the property may be monitored.
  14. A baby cot or extra bed can be provided upon request (subject to availability).
  15. If you experience any issues in your room, please contact the reception immediately – our staff will do their best to resolve them quickly.
  16. The reception can assist with ordering a taxi or arranging transportation.
  17. Basic services such as shops, pharmacies, and ATMs are located near the property.
  18. In case of emergencies, please contact the reception immediately – contact details are available in your room and on our website.